jlqq Privacy Policy – How We Handle Your Personal Data

When you register an account on jlqq, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. If you make a deposit or request a withdrawal, we also collect payment-related information such as your preferred payment method and transaction reference numbers — though we do not store full card numbers or banking credentials on our servers. We may collect device information, browser type, IP address, and session data automatically when you access the platform from your mobile browser or any other device. This technical data helps us detect unusual login activity, prevent fraud, and ensure the platform performs correctly across different Philippine network conditions. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. All data collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information such as government ID numbers unless specifically required for identity verification under regulatory obligations.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and provide you with access to the games and features available on the platform. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and we will only send promotional communications if you have opted in to receive them. Your session and device data is used to maintain platform security, identify and block suspicious activity, and improve the overall performance of the mobile experience for Filipino users. We may use anonymised, aggregated data for internal analytics purposes, such as understanding which game categories are most popular or identifying peak usage times — this data cannot be used to identify you personally. We do not use your personal information to make automated decisions that have a significant legal or financial impact on you without human review. Your data is never sold, rented, or traded to third-party advertisers or marketing companies. If we are required by Philippine law or a lawful order from a government authority to disclose your information, we will comply with that obligation and, where legally permitted, notify you promptly.

jlqq does not sell or share your personal data with third parties for their own marketing or commercial purposes under any circumstances. We may share limited personal information with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification partners, and cloud infrastructure providers — but these parties are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards. All third-party partners we work with are required to comply with applicable data protection laws, and we conduct due diligence before engaging any new service provider that will have access to user data. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of jlqq, our users, or the public. We will never disclose your personal data to another player or any unauthorised individual. If you have concerns about how your data is being shared, you are welcome to contact our support team for clarification.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We regularly review and update our security practices to address emerging threats and to maintain a high standard of protection for all Filipino account holders. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations — for example, transaction records may be retained for a minimum period to satisfy financial compliance obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. We encourage you to use a strong, unique password for your jlqq account and to enable any available account security features to further protect your personal information. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

As a Filipino user of the jlqq platform, you have rights over your personal data under applicable Philippine data protection legislation, including the right to access the personal information we hold about you and to request a copy of it in a readable format. You have the right to request corrections to any inaccurate or incomplete personal data we hold, and we will process such requests promptly upon verification of your identity. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. If you wish to withdraw your consent to any specific use of your data — for example, receiving promotional communications — you can do so at any time by contacting our support team, and your request will be actioned without affecting the lawfulness of any processing that took place before your withdrawal. You have the right to object to certain types of data processing and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under Philippine law.

jlqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date clearly displayed at the top, so you always know when the policy was last reviewed. We encourage all account holders to check this page periodically, particularly if you are an active user of the platform. Continued use of the jlqq platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options, including account closure. We are committed to being transparent about how we handle your data and will always aim to communicate significant changes clearly and in plain Philippine English. For any questions about this policy or your data rights, please visit the FAQ page or contact our support team directly.